I've been playing Settlers for a number of years using the Facebook login. Then came the day anyone using a Facebook login had to register with a Ubisoft account. Finally after a few problems BB_Traffer was able to help and I opened a Ubisoft account and got back on my island. I continued to play as Matilda_6 until an update on May 10th. From that day my login wants to make me a new settler and although I've sent in tickets to support they've not managed to get me back to my island, the lastest email from Paul of the "the Settlers support team" is as follows :-
[removed]
Its not Ubisoft that is the problem, they didn't do the update on May 10th. I'm not alone with this problem but it appears the Settlers support team are unwilling to help any of us but they were willing to take our money to buy gemsand other items.
One very annoyed elderly settler
Matilda_6
/BB_Trafffer