Similar with me. I did at least get 1x 100 out of it but 4x 200 went to 'planks' tab on star menu then disappeared when I tried to add them to mayor's house. I have also had the problem with only being able to open 1 out of 5 boxes but not recently. Maybe they fixed the latter but introduced the former, I dunno. Can't be bothered wasting time raising tickets.