Marvellous, spend 3 weeks accumulating pumpkins, then can't get in to spend them.
Marvellous, spend 3 weeks accumulating pumpkins, then can't get in to spend them.
This is really shocking. No confirmation about these issues on BB side.
did anyone see any update from the actual Settlers team regarding the near 72 hour outage???
With less than 30 minutes till and of event, no sign of life on Sandycove.
BB be clear about your intention!!
Make a statement if you don't want to continue with TSO.
Otherwise, please make sure we can keep connecting in the weekend. You see that there are issues in the last couple of weekends. So there are no excuses why this weekend it was such an problem.
This weekend i was not able to do anything with about 70K of pumpkins.
Also starfall run out of time which costs me a lot of XP and lost goods.
Make your intentions clear on TSO!
Dear Blue Byte Team,
I am writing to express my deep frustration and disappointment regarding the unacceptable downtime of the game during the Halloween event, which is one of the most significant periods for players in The Settlers Online.
Since Friday evening, the game has been entirely inaccessible for me and a big part of my guild. Despite multiple attempts, logging in has been impossible, leaving players completely locked out during a critical time. The event shop, which allows players to redeem the event currency (in this case, pumpkins), closed at 9:00 AM today, and all our hard-earned pumpkins are now wasted. This represents a huge loss, not only in terms of time and effort but also financially for those of us who have invested real money to enhance our gameplay during events.
To make matters worse, there has been zero communication from the development team since the issues began on Friday. No updates on the website, no announcements on social media, no emails – nothing. We are left in the dark. This lack of transparency and communication is deeply troubling and unacceptable for a game that relies on its community and monetization through real-money transactions.
Additionally, while I submitted a support ticket, I understand that it was the weekend, and thus no action was taken. However, this only highlights the need for a system to manage weekend issues, especially considering the recurring nature of such outages.
There should be a fair compensation: A significant compensation package should be provided to affected players, covering the lost pumpkins, time-sensitive rewards, and other items impacted by the outage.
Transparent communication: Inform players immediately when such problems occur and provide regular updates until they are resolved. Silence only exacerbates player frustration and damages trust.
Extension of event and shop access: Reopen the Halloween event shop for a reasonable period to allow players to spend their pumpkins.
As paying customers, we expect the game to be functional, especially during major events. This level of downtime, coupled with the lack of communication, is unacceptable. I urge you to address these issues immediately and provide a detailed response on how you plan to prevent similar occurrences in the future.
No acknowledgement at all from BB then? What a surprise. Anyone know a similar game that I can switch to and give up this nonsense?
Originally Posted by RelicKING
she doesn't do that
I have a ticket
sent from October 24, 2024
still working on it
Ubisoft recently incurred the wrath of the gaming world by shutting down the servers of the online game s The Crew, effectively rendering the game unplayable. This led to a worldwide outcry and was the direct reason for the citizens' initiative 'Stop Killing Games
Is there anything happening with this game? I haven't been able to log in for 3 days. Just get mister hammerman then a message saying the connection is lost.
Sandycove server is down, same as last time, wont be up till they reboot, and it will be happening till they find and sort out bug (at least in Hallo code version, there it is worst, started already last year hallo). But instead of sorting this things out, they try to make you blind with new content.
Posting Permissions
Reply With Quote