A First Hello and a Glimpse Ahead

[BB_Cip_Mirade]

Greetings,

I'm Mirade, at least that's the name I use in my role here at CipSoft. I've been with the company for almost 18 years now, leading our community management team. So far, I've mainly taken care of the passionate Tibia community together with my colleagues Rejana and Liamas. I'm excited that we now also get the opportunity to take care of you, dear settlers. Your commitment to the game, your strong community spirit, and your loyalty are remarkable. I hope that together we'll establish a good and constructive exchange around the game you all love so dearly.

Many topics and questions you've raised will be covered in the FAQ we mentioned in the news article. So please bear with me if I don't provide answers to those just yet.

In my free time, I enjoy playing video games such as RPGs, reading, and researching topics related to human behaviour, social interactions, and exploration. I'm also particularly fascinated by miniature worlds. I haven't played The Settlers Online before, but I've spent quite some time with games like Anno 1404 and 1800, as well as various SimCity and Sims titles.

A quick note for those outside Germany: May 1st is a public holiday here, so I won't be posting in the forum tomorrow. I'll be back on Friday.

I'm looking forward to getting to know you!

Kind regards from Regensburg,
Mirade

--------------

Official Replies in this thread:

April 30: waiting for reply to tickets

May 02: sending out explorers together, merging English servers, focus on GER and UK websites, support tickets

May 05: constructive criticsm is welcome, communication focus, expectations,

May 06: FAQ, news in forum, suggestions, communication focus on German and English

May 09: link collection, lifetime forum bans

May 13: no promises

May 14: guild festival, news change

[Sizzler79]

come play settlers online so you understand they game more and make it easier to see what people need

[BB_Cip_Mirade]

Will do, but I hope you'll help us out as well with your knowledge and expertise. Nothing beats the hive mind.

[Jazzguy16]

Mirade hi, will the support team be active again now? I have had no help whatsoever trying to log into my jazzguy account.

[needtoplay]

I have been playing the game from when it first started and over that time some smaller islands have been added simply because we were quickly running out of room to keep being interested to keep playing, I am at the stage as there a very lot of other players where we have simply run out of space on our islands so therefore one of your first major jobs is to increase more space for buildings.
Another major problem is with sending out our Explorers so that they bring back rewards and so on. We need to be able the select several Explorers at the same time simply because I have close on 200 Explorers and it takes quite a bit to send them separately, for what it is worth we can select several generals etc to send out when doing a Adventure.
When our Explorers return I do appreciate that we have collect their items one Explorer at a time, which you can imagine takes just as long as when we send them out so I would not expect any change in that procedure.
Sorry if I have said quite a lot and I do realise it will take quite some time.

[damien762]

welcome Mirade looking forward to a faq post : )

[Kareva]

Welcome to TSO BB_Cip_Mirade

[SirAndrew80]

Hello and welcome aboard.
Features needed:
1. have an option to select multiple explorers to send out
2. New levels
3. Bigger island

Thank you

[BB_Cip_Mirade]

Thank you for the welcome!

Mirade hi, will the support team be active again now? I have had no help whatsoever trying to log into my jazzguy account.

We're still in the process of taking over customer support. We'll do our best to be able to assist you as soon as possible. Sorry for keeping you waiting, and thank you for your patience.

Sorry if I have said quite a lot and I do realise it will take quite some time.

No need to apologise. I appreciate the time you took to share your wishes.

--

Signing off for today. I wish you all a nice evening and a good start into May! I'll be back on Friday. Stay safe and have fun settling!

[Johnj67]

I agree with needtoplay. Can you consider add the ability to send a number of explorers at the same time please?