A First Hello and a Glimpse Ahead

[Debbzz]

Hi Mirade,

I have bought gems and not received these gems i have sent 2 emails over the last week still no reply, i would really love this matter to be resolved.

my debprouten70@gmail.com can someone please for the love of god help.

[MutantKid]

Hi Mirade,

I have bought gems and not received these gems i have sent 2 emails over the last week still no reply, i would really love this matter to be resolved.

my debprouten70@gmail.com can someone please for the love of god help.

Contact support, that's most likely what they'll tell you to do, you will have transactions of the bought gems on your card so just go back & forth with support until it's sorted

[Sandycat]

I have been playing the game from when it first started and over that time some smaller islands have been added simply because we were quickly running out of room to keep being interested to keep playing, I am at the stage as there a very lot of other players where we have simply run out of space on our islands so therefore one of your first major jobs is to increase more space for buildings.
Another major problem is with sending out our Explorers so that they bring back rewards and so on. We need to be able the select several Explorers at the same time simply because I have close on 200 Explorers and it takes quite a bit to send them separately, for what it is worth we can select several generals etc to send out when doing a Adventure.
When our Explorers return I do appreciate that we have collect their items one Explorer at a time, which you can imagine takes just as long as when we send them out so I would not expect any change in that procedure.
Sorry if I have said quite a lot and I do realise it will take quite some time.

Yes, please make it possible to send several explorers at the same time

[BlackHeat]

We are really hoping that you will take over the game, and we will see some improvement on the gameplay, as well as finally see an end to the outages on every other weekend, as well as outages on the last weekend of every event. As needtoplay has mentioned, sending explorers en masse is a feature that everyone is waiting for, for a really long time, as this was promised to the community, since before the decommission of Flash. My suggestion is : Play with the Client that is available, an import some features to Unity. This will help players migrate to the browser version easier. Oh! and do enhance the graphics, the interface feels like I'm 1995!

Thank you.

[First_Lord]

Blackheat, they cannot use client, its licensed product, if they officially allow it unlicensed, might put their company down.
Client is in essence piracy now, just coz BB structure and changes not done to DB, it still can connects to it, and someone was adding features to it on its own. But official use is not allowed.

Client was here only coz BB/UBI morons didnt prepare for flash end, till austrians ported code to Unity, and did cost them 100s Ks euros each month over normal budget (payroll, server infrastructure, ...).

[McPhisto_NL]

Welcom Mirade,

Very sad to hear we have to look at another site if we want to be informed about any news. I can understand why you stop posting in the Dutch forum though, beter for your oversight.
News messages have already been in English for a longer period, what is the trouble posting that on the (Dutch) sites?
Hope you will be able to fix things like PVP which have not working good for a long time.
Best of luck!

[Debbzz]

i have contacted support 1st on the 24th of April, and again Monday the 28th k think still no word.
Still waiting.

[szuszu]

Question: There are still 7 days left until Easter 2025. How long should I wait until the time runs out and it becomes useless because I can't use it?
1. 2025.04.17
szuszupaks
Case Reference # 23386601
Date Created 17/04/2025 @ 09:55
Platform Browser Games
Game The Settlers Online

Category Information and Troubleshooting

Hello
I reported this problem about 4 times and they always replied that they're closing it now, which is a bit morbid.

1 ticket: 23386601
Ubisoft Support Ticket: 23445995
Ubisoft Support Ticket: 23466538
Ubisoft Support Ticket: 23479491
Ubisoft Support Ticket: 23479494

[szuszu]

I bought a game before the event. During the event I can't use the middle package, neither the game nor the eggs. I wrote on 2025.04.17,

[RedWiz]

Welcome to The Settlers Online Mirade. The key to success for any game is the communication between Devs and players. From what I have seen in this game is that there is a huge communication gap between Devs and players. The Devs never engaged the players to find out what the players wanted. I hope the new team will be forthcoming and engage players regularly.