FAQs about the takeover of The Settlers Online by CipSoft, the future, and our plans

[Graciethecat]

Thank you. That analogy helps.

[RascarCapac75]

buisness as usual, maybe you can destroy the building even if it takes long to rebuild, if it's for the best

[Cheetah2_777]

We old timers made those suggestions 10 years ago.

[fullmoon66]

Don't know if anyone is paying attention but the United States server is a little messed up and no one can log into it

[BB_Cip_Mirade]

Greetings,

Don't know if anyone is paying attention but the United States server is a little messed up and no one can log into it

Yes, this is currently being investigated. Thank you for reporting!

[Canerabbioso]

You need to walk before you can run, every player has been where you are, you can buy way better explorers once you get going or get them in events, join a good guild where they can help you with adv's & quests. Yes unfortunately only Xmas event has the rph, but time goes quick in tso world!

Your opinion is nonsense. Larasxx asks an important question, I hope cipsoft does not listen to the elders of this game if it wants to survive. Now I will explain to you how a game evolves in 2025, new players should be given a "welcome event" even for a month, in which they can win rewards, explorers, generals, buildings, this is to encourage players to play, currently the start of the game is slow and many get bored without doing anything, abandoning. A lesson was given by "forge of empires" it has evolved, giving "welcome events" to make new players play, and giving them buildings and good stuff, to make them advance faster.

[MutantKid]

What part of my opinion is nonsense? the part where you help yourself or visit the Trade Office or the part where I try to help with tips & tricks? What do you expect us lot to do while you play your welcome event? The game has survived well for 14 years without molly coddling new players!

[sparkz]

To be frank, if the game has survived 14 years after not releasing any actual content for almost 9, and being ridden by critical bugs and technical issues for half of its existence, it looks more like developer forgetting to shut it down rather than it actually doing well.

I guess when you're doing almost nothing, the bare cost of running the servers is low enough that it can go under managements radar for years.

[BB_Cip_Mirade]

Greetings,

Here's the info about the current migration status from the news article on July 16.

Current Migration Status

Dear Settlers,

Many of you have been wondering how the migration of The Settlers Online is progressing. While preparations are well underway, most of the work until now has taken place behind the scenes. Therefore, we would like to give you a brief overview of the current status.

We understand that some of you would prefer details or hope for concrete news about the future development of the game. However, with a project of this scale and complexity, many things still require coordination, remain subject to change, or are of a confidential nature. There are numerous dependencies and links that are influenced by a wide range of factors, and their full scope is difficult to assess from outside. Reliability is important to us, so we focus our communication on relevant topics for which we can provide solid information.

The goal of the migration is to transfer all servers and game data to CipSoft's systems and to detach them from Ubisoft's infrastructure. For example, we will switch to a system with separate accounts for The Settlers Online in the future, replacing the current Ubisoft Connect accounts. Ubisoft will soon inform you by email about the terms under which your data may be handed over to CipSoft. If you do not want your data to be transferred, you will have 30 days to object. In that case, your game data will then be deleted.

Our technical team is currently busy preparing the migration of the servers and the game data. This includes, for example, setting up the infrastructure for The Settlers Online at CipSoft. They are also building an internal test system to be able to test the relocation thoroughly, so that the actual migration can run as smoothly as possible.

Our overall aim is to minimise game disruptions caused by the maintenance work required for the migration. Hence, the first possible time window for the server transfers is the period after the Anniversary Event and before the start of the Halloween Event. However, since this depends on various factors, we currently cannot guarantee that the migration will actually take place during that window. We will let you know as soon as we are certain whether that timeframe is feasible.

We are already taking care of the community management. For now, we are using the existing structures to keep you informed and to stay in touch with you: the news section and forum on both the German and English websites. In the long term, we want to create a central and consistent place for game information, news, and communication that is easy to access for all of you and reliably available.

Our support team is already assisting you together with Ubisoft staff as far as possible at this stage. While we do not have direct access to the game servers and data yet, we are working with Ubisoft to improve the situation.

The part of The Settlers Online team that chose to join CipSoft is continuing its previous work on the game. At the same time, we have formed a team of experienced CipSoft members in Regensburg who are now getting familiar with the game code and design.

We hope this short overview gives you a bit of direction and helps to put the current stage of the migration in context. We would like to thank all of you again for your support, your patience and your understanding. We look forward to the future of The Settlers Online and our journey together.

Your CipSoft Team!

[LouiseM]

Ubisoft will soon inform you by email about the terms under which your data may be handed over to CipSoft. If you do not want your data to be transferred, you will have 30 days to object. In that case, your game data will then be deleted.

What happens with current players that no longer have access to the email address they used to create their account? Will the email from Ubisoft just have a "decline" option or does it have an "accept" option added. Does no response qualify as an accept or decline?