FAQs about the takeover of The Settlers Online by CipSoft, the future, and our plans

[Shadowvzs87]

many peeps still use it and its unfair to players who play by the rules : (

many veteran would not play without it, because of empty promises (https://forum.thesettlersonline.com/...-Group-Sending) with the bulk explorer/geo etc from the BB side.
Also they will not get extra resource or buffs etc, it has quality of life improvements, you should know if you tried, it is not a hack tool...
Even against the rules as third party but not a cheat tool.

I also use client for buffing, sending explorers, I spent more hundred euro only just in the last few weeks for gems like many other player as well (https://www.thesettlersonline.com/en/shop), who want to cheat would not spend into a game because he knows he will lose it...

So what is the point to ban players who's really care about the server and support it as well even so much server issue, problems?
I am here with a longer break but still from 2011, never used cheats but client yes.

Then go ban me because I had less time I used for self buff my buildings with my own buffs, which created by own rarity prov. house from my own rss or sent the explorers what I bought with money and ban all client users then check how many player left when you start a coop adv, using Trade Office etc
I think to most of veterans who currently still active and help to new players from their own gathered rss and advice....

No one would use the client if the BB ever would fixed the pain point problems because:
- if i come online i do not want waste more than a half hour just to do a daily routine as buffing buildings, sending explorers after the work I have some free time (which maybe fun when u have 10 explorer and 40 building but not when you have 200-300) and so on...
- players love this game because they can do a chill adv, or talk with others, do a coops, expeditions, guild quest, pathfinder quests or participate to the current events, not to waste time each day with boring things then after they wasted (probably) half of their free time only because with the repeatable routine mechanism, lack of creative bulk/batch features/improvements...
That's not fun at all at higher level....

[Accar]

Hi,

With regards to the migration, in the past I used an old university email to create my account as well as a mobile number from the country where I was studying. Since I moved back to my home country, I do not have access to the old uni email, nor the mobile number. I still have access to my tso account since I remember my password.

However with the forthcoming migration, I fear that if there is an authentication required via email or mobile number to log in on the new servers, I will not be able to do so.

Is there a way for me to change my account's email address and mobile number to ones that I can access? If there is a need to prove that it is my account, my uni email is my name and surname, so I can send a scan of my ID, and i believe cipsoft can also verify payments I have made when buying gems.

I have invested considerable amount of time and money into this account and I would be very sad of losing it because of migration to new servers. I do not know the future process of accessing my account when the migration occurs, but changing my account details to my current email add and phone number would make things easier in the future.

I hope CIPSOFT can help me to sort out this issue.

[Qualan]

up till now, all cases i have heared with account issues that go beyond the regular ones you can fix with the online tools, cipsoft points at BB and shrugs shoulders and says we cant do anything, go there- and ubisoft doesnt help - which is logical as it doesnt serve their interests to do so anyway

So people lost accounts and no one seems willing to put in the effort to solve it

[Shadowvzs87]

up till now, all cases i have heared with account issues that go beyond the regular ones you can fix with the online tools, cipsoft points at BB and shrugs shoulders and says we cant do anything, go there- and ubisoft doesnt help - which is logical as it doesnt serve their interests to do so anyway

So people lost accounts and no one seems willing to put in the effort to solve it

@Accar
I lost mine too, with ~3-4 year progress, they said cannot do anything, I had facebook login long ago when the server was started, ubi said they cannot recover it, because i was inactive during they had the migration in 2014 september or maybe when they had the facebook migration, however maybe you can mail directly to Cipsoft (you can find their email address on their website) maybe you have luck,

If you get no help, then just create a new one on Sandycov and we can help (if your account was old like mine, then now easier to catch up than 10 years ago).