I am beginning to agree, 72 hours no log in, no word. CipSoft is losing our faith. Issues like this is why they game is dying in the first place.Originally Posted by ralphvold19
I am beginning to agree, 72 hours no log in, no word. CipSoft is losing our faith. Issues like this is why they game is dying in the first place.
so, just perusing the forum and looking at the "bugs and Technical Issues" page. There are 10 threads regarding the inability to log in. This is obviously not a new issue. What is the problem with getting it fixed once and for all. is Cipsoft capable of actually fixing issues, or are they just "managing" the game for UbiSoft?
I guess we can expect no real change and the issues will be continuing into the future.
lets not make conspiration theories if you have problem with interpretting the code... i play on Sandycov but it is the same if i use brave, firefox, chrome, opera gx (on phone), or client....
no one of those have advantage over others if we talk about the login, i tried all of them, all work the same if login have issues... there is no workaround to avoid the login to ubisoft, no hacks, no tricks etc...
Was time when my guild mate was able to login and i not, or inverse WITHOUT using the client, simple from browser, there is multiple potential issue
- server is totally cannot be accessed (global issue, ex. server totally down, auth is down or anything not works at all)
- partial issue when some player cannot login but the others yes (server bugs, server workload, or session, auth, the database related issues), who can login make sense to switch to the client, but not the client makes it works, they switch because it is works from them it is is not guild or country depended according my experience)
All login related issue is related with the Ubisoft infrastructure and services, which is not migrated yet and takes time, it is far from the easy and fast job to migrate the servers, so much work needed and cooperation from ubi side as well, i got your frustration about the login issues, no need to spread false info, i had login problem for longer time too where most of crap happened with Sandycov, now way better (at least last 2 event was wwwwaaaayy better than before), just wait, everything will be solved
Last edited by Shadowvzs87; 31.08.25 at 17:14.
What part of they are migrating the game to their own infrastructure in the coming month didn't land? And then translating it into some vague accusation of neglect as well ...
They cant fix connection issues until they are in control- a migration takes time to organize if you dont want to do it with a load of downtime for the players -
this is the post on the front page about it....
==============================
6.07.2025Current Migration Status
Dear Settlers,
Many of you have been wondering how the migration of The Settlers Online is progressing. While preparations are well underway, most of the work until now has taken place behind the scenes. Therefore, we would like to give you a brief overview of the current status.
We understand that some of you would prefer details or hope for concrete news about the future development of the game. However, with a project of this scale and complexity, many things still require coordination, remain subject to change, or are of a confidential nature. There are numerous dependencies and links that are influenced by a wide range of factors, and their full scope is difficult to assess from outside. Reliability is important to us, so we focus our communication on relevant topics for which we can provide solid information.
The goal of the migration is to transfer all servers and game data to CipSoft's systems and to detach them from Ubisoft's infrastructure. For example, we will switch to a system with separate accounts for The Settlers Online in the future, replacing the current Ubisoft Connect accounts. Ubisoft will soon inform you by email about the terms under which your data may be handed over to CipSoft. If you do not want your data to be transferred, you will have 30 days to object. In that case, your game data will then be deleted.
Our technical team is currently busy preparing the migration of the servers and the game data. This includes, for example, setting up the infrastructure for The Settlers Online at CipSoft. They are also building an internal test system to be able to test the relocation thoroughly, so that the actual migration can run as smoothly as possible.
Our overall aim is to minimise game disruptions caused by the maintenance work required for the migration. Hence, the first possible time window for the server transfers is the period after the Anniversary Event and before the start of the Halloween Event. However, since this depends on various factors, we currently cannot guarantee that the migration will actually take place during that window. We will let you know as soon as we are certain whether that timeframe is feasible.
We are already taking care of the community management. For now, we are using the existing structures to keep you informed and to stay in touch with you: the news section and forum on both the German and English websites. In the long term, we want to create a central and consistent place for game information, news, and communication that is easy to access for all of you and reliably available.
Our support team is already assisting you together with Ubisoft staff as far as possible at this stage. While we do not have direct access to the game servers and data yet, we are working with Ubisoft to improve the situation.
The part of The Settlers Online team that chose to join CipSoft is continuing its previous work on the game. At the same time, we have formed a team of experienced CipSoft members in Regensburg who are now getting familiar with the game code and design.
We hope this short overview gives you a bit of direction and helps to put the current stage of the migration in context. We would like to thank all of you again for your support, your patience and your understanding. We look forward to the future of The Settlers Online and our journey together.
Your CipSoft Team
=================================
You're so naive.
It takes so many months to prepare such a small game, what would it take if it were a larger game and servers? They'd be preparing for the transfer for few years?
yes, it takes, it is not migrate from there #1 server to #2 or whatever but from the ubisoft also summer usually holiday season so not expect any wonder, more than that not just game totally new to cipsoft but also the type of the game, they have few from old ubi employees but if they have insufficient employee + holiday season then this is totally normal...
more than that u can see small server but the infrastructure around this "small" server is enough complex (multiple unknown factor, legacy code or tools, dependency etc), so that part what a user cannot see but a developer who work there yes.
I am not naive, i am developer as well (but not at ubi or cipsoft, however i have few idea what should happens behind the courtain), migrating stuffs not a dream thing to do and i doubt they have too much dev for this, so we need to wait as players....
Last edited by Shadowvzs87; 01.09.25 at 11:53.
you are so annoying - please don't respond to me anymore. I state facts and you attack me. And you should never start with me on that client that you admit you are using because I consider that cheating since it gives people using it advantages the base game does not allow.
still down this morning.....still not a peep from CipSoft nor any word from support desk on th trouble reports
Been over 90 hours for me.
Now we are beginning day 4, without being able to play.
This is not a browser issue. Nor is it a "migration" issue. It has happened several times in the past. it is a Ubisoft created glitch that still plagues us. if CipSoft is not in control, then maybe they should not act like they are in control. This log=in issue should be their number one priority. Also, it did affect the Sandycove server recently and they fixed it quite quickly. I am asking for the same attention and care for the U.S. servers and all the other servers that have been neglected.
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