CipSoft Migration Live Game Worlds: Technical Issues

[Shadowvzs87]

i have 5 missing gens i sent to ywc adv that dissapeard along with the adv

i had exactly the seems months ago, then i got back at next day, there was a rumour about there was a script which running each day 1x and that fix the missing generals bug, still still annoying bug

[Graciethecat]

My pathfinder quest did not reset, the timer shows 6D 23H 51 minutes and continues to count down.
The quest showing are the completed ones from last week.

[Graciethecat]

Now I am also receiving zone error crash message, this did not occur earlier today.

[zakis1]

Time zone error for me every day from 04:00 CET till 06:00 CET. Works good any other time.

[Androidial]

hey team! loving your work, and you are doing a fantastic job, just had to start with that.

I am on Uk world 2, and today, my pathfinder didn't roll over. not sure if it was migration issue, but thought i would bring it up!

keep up the good work!

[HansStahl]

One of our Guild members is now a "Deleted User" we believe it's someone who has been trying to login and unaable to do so.

Is there a way for him to recover his account and progress?

Hiho, "Deleted user" are players that objected the move to Cipsoft and who's accounts were not moved over from Ubi to Cipsoft.
We had 1x person in our guild too, a friend of mine, of whom I know declined the transfer to Cipsoft.

[BB_Cip_Mirade]

Greetings,

About server zone crashes, missing generals:

If the problem still persists 24 hours after it first occurred, please contact our customer support at [email protected] and provide details about your case. This is the most efficient way to report such issues.

when my storage gets full I send off resources to an inactive player so they come back to my email after 8 hrs. since sandycove did the migration my email is empty of trades.. I just lost millions of resources. no matter what I trade or to whom should not matter. I see now that the player I sent all those trades to has 'deleted' under his name. deleted user 1712661 is what it says now on his avatar. you can delete a player but why would you delete all my trades - at least 35-40 of them most of were in the amount of 2 million : ( a bit frustrated : (

We're aware of the issue that messages from players whose accounts were deleted during the migration have disappeared on migrated game worlds. This includes trade messages from those players. We're already investigating this together with Ubisoft and are looking for a solution.

Hi, I cannot access the shop to buy gems since the migration. Can you help?

Updated: The recent issues with purchasing Gems in all already migrated territories have been resolved.

We have a new member in guild, we don't know about:
DeletedUser1857914 - he/she is lvl 1
Are we just going to kick the player out of guild or is it a mistake in transferring accounts to cipsoft?

and

One of our Guild members is now a "Deleted User" we believe it's someone who has been trying to login and unaable to do so.
Is there a way for him to recover his account and progress?

Players who objected to the transfer of their data to CipSoft are displayed as "Deleted User". If an affected player did not knowingly object, they should to contact our customer support at [email protected]

Okay great so they changed the building plot size of the Mountain Clan Colossus, atleast allow us to move it then
now i have to move every building around it , to get those buildings to function again.

The colossus is not movable since it's a storehouse.

I've forwarded all reports about the changed size of the Mountain Clan Colossus and the positioning/blocking issues for further investigation.

[whocaresanyway]

Pathfinder appears to be messed up, has not reset

[BB_Cip_Mirade]

Pathfinder appears to be messed up, has not reset

I've forwarded the reports for investigation.

[whocaresanyway]

just logged in again - appears to be ok now - thanks you