i sent a report,2 days gone by without my top 5 generals,2 gens stuck on my island for more than 2 days,so 24 hours is well gone and still the same,all i want to know if cipsoft will have my broken island fixed for the halloween event,there will be no halloween event for me with a broken island.i
Last edited by Expanderep; Today at 14:09.
In that case:
If the problem still persists 24 hours after it first occurred, please contact our customer support at [email protected] and provide details about your case. This is the most efficient way to report such issues.
Mirade - CipSoft Community Management
i sent a report on early hours sunday morning,only got an automated email back,its been more than 48 hours i have had 2 generals stuck on my island,and and more that 36 hours my 5 generals have been missing,
I have the same issue - missing 13 generals from a WC since Thursday (Oct 23, 20:00 PDT) I contacted [email protected] Friday morning - just got a response back.
"Please note that a script runs overnight to fix this type of error. Have your generals appeared in the meantime?"
They are still on their extended world cruise vacation - guess the overnight script is not working on the migrated UK server for Newfoundland - all the missing generals seem to be from that world.
I did respond back and let support know that they are still missing, fingers crossed they return in time for the event, these are my top generals, some purchased with gems and non-replaceable.... sigh!
Last edited by LouiseM; Today at 17:20.
maybe they should put up something in the log screen about it,just so people know they risk losing generals doing Adv,s on our world
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