Game wont load

[lulu10093]

Thank you Alpaca
Just sometimes it feels like trying to "get blood out a stone" if that's the phrase i'm thinking of regarding getting information about whats going on in BB HQ

[BB_Alpaca]

Thank you Alpaca
Just sometimes it feels like trying to "get blood out a stone" if that's the phrase i'm thinking of regarding getting information about whats going on in BB HQ

I understand! I wish I had more information to give, but that will likely follow on Monday next week (30.9.2013). Please keep an eye on this thread.

Best,
BB_Alpaca

[Nogbad]

Anyone from BB know why in under 24 hours the game and forums have crashed unexpectedly?
Any explanation would be useful?
Also you do realize BB when you bring more content in this might happen more frequently!
Ok last year we had Halloween event BUT

1. we didn't have to kill golems
2. it wasn't a server event
3. and now your throwing premium time and collectibles etc into the mix

Do you really Know if the server can take all this?
as im now going to be expecting the servers to crash again anytime soon as nobody has even said anything or apologized etc for the problems or even explained what is going on.

Let me guess gremlins been eating the wires?
you had a temporary power cut on all servers?

Any thing really BB would be helpful

Lulu, echoing my exact same fears. Too much being bolted on when older bugs are still in existence. I again ask for a cleanup of what we have currently, before anything else gets added, lets get the thing stable first.
Also, the Test server is not serving its original purpose of catching bugs before they go live. It's now just a playground, and horrendous bugs are ignored and allowed to come to the live servers.
The only 'test' is the occasional 'load-balancing', and even that is not a real test of real world activity, hence we continue to be plagued with lag.

[Tally-ho]

So I presume some sort of compensation will be put in place. Many people (like myself) lost hours of premium time and because the major outage started some 2 and half hours before the end that day's log in bonus and corrected itself hours after the log in reset, they were reset to day 1. This is not acceptable and needs to be addressed with more than platitudes of "we are looking into it"

[hannsjons]

im in northisle same still having issues logging in now when i have friends in there

[Garth2079]

So I presume some sort of compensation will be put in place. Many people (like myself) lost hours of premium time and because the major outage started some 2 and half hours before the end that day's log in bonus and corrected itself hours after the log in reset, they were reset to day 1. This is not acceptable and needs to be addressed with more than platitudes of "we are looking into it"

+1 from me. Loss of premium time plus gold chain running without buffs for 4 hours makes for a lot of very unhappy players. Especially when you live in Australia and the server outage started at 9:30am, just when we are about to start the morning buff plus rebuild cycle.

Hopefully BB have a 4-hour Premium Coin buff that can be given out, plus a nice 4x buff to compensate for lost coin production. When people are paying gems for premium time and gold refills, it's not ok for them to go to waste.

[unicornlinzy1]

+1 to all the above.
I had my fairy castle running unbuffed for a while as well

[RickEngland]

When is the game coming online???????? (newfoundland)

[peck_ed]

When is the game coming online???????? (newfoundland)

I am in and working fine at the moment on Newfoundland, what issues are you currently having?

[RickEngland]

Connection failed with following message.

"We regret that the connection to the "The Settlers Online" server failed. Please try to reconnect. Should the problem persist, please visit the homepage and the forum for more information."

Thanks

Rick