well I mailed this thread to support in the end, and they say theyve had many tickets querying it and they can't find a fix yet.
I have to say, if they had that many, how hard is it to get someone to respond to a public thread such as this one and say "yes, it's broken, but never fear, we are working on it."
+1 for working on it
-1 for the lack of comms