If you keep selling players stuff that is useless, and keep starting events that are bugged, and it seems to me that it is the same bugs that are repeated, how can they expect to have paying customers. I am only happy to pay some money to support a game that I spent time on, if I get some value back.
When they stop bothering to even reply on peoples very good questions, and keep selling stuff like the Xmas tree that are really not worth the trouble, then I cant see any reason to pay.