Come on BB, when are you moving to the standalone client on the live worlds, if at all? In the Christmas event sneak peek you said:
''....Well, Step 2 is upon us! In a few days, our new client will become available. This client must be downloaded and installed to play the game...''
The word ''few'' is designed to emphasise how small a number is. 5 days have now gone by and I wouldn't use the word few to describe that period, especially since there are now only 5 days to go to the event. and only 2 of those are working days...which in your terms is a lot less than a few days.
In common usage, a couple is generally around two, a few is more than that, but usually less than five, and several is around five or more, a number that can be severed into smaller groups. Although indefinite in nature, a few is usually more than two (two often being referred to as "a couple of"), and less than "several". If the sample population is say between 5 and 20, a few would mean three or four, but no more than this.
People need time to sort out any issues caused by the download client - I know people who still cannot login to the test server using it and fear we will be losing large numbers of players.
Why not cut your losses and pull back from all this nonsense and close the game down for 3 months until Unity, or similar, is sorted and then email all the player base to say it is ready. and give each player an access code? We then login exactly as normal, enter the access code the first time we login, and get back to playing? I would suggest that you would lose less players that way than making people jump through all these hoops - many of which don't work properly.
If you look at all the steps involved for the player base the current paths are nuts. Contact support to disconnect account from Steam, contact Facebook to get a code to make a password to get to Legacy. Get from Legacy to Ubisoft using a step by step guide that has multiple errors. And those are the ones I have had to help guild mates overcome. I am lucky that I am computer literate but many many of the players are not and are being left drowning.
You have messed up by leaving the arrangements far too late and would suggest it is time to step back, have a fresh look and think again about the process.