Recently we could not even open the homepage. Right now we can see the home page, and not very much info. In the limited info there is you redirect us to forum and to Facebook, but BB have not posted anything there since I think 2019. Why don't you put info there, as that is normally a place we can access?
I would like for you, and I am sure others would like for you as well, to step up, - not a bit - but a whole lot when it comes to info. You might even experience a lot less angry responses in support and on forum if you take your time to do so. If you don't want to post on Facebook,- then don't ask people to look there.
Players use a lot of time and effort trying to get into a broken game, it is not too much to ask that you try to keep us informed.