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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 367,232
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 112,790
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 448,662
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,716,651
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,093,799
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,071
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Can't get into either the US server or test server - invalid login

    can't log in - getting invalid uplay login error https://imgur.com/a/p7xGZk5 I am currently in Sandycove but have been in for 4 hours or so. I...

    Started by Larasxx, 29.07.25 14:18
    • Replies: 3
    • Views: 437
    Kafka-
    Yesterday 05:54 Go to last post

  2. Server Zone Crashed: An Error Was Detected on This Zone. Please Try Again

    I am getting this error Server Zone Crashed: An Error Was Detected on This Zone. Please Try Again I cannot log in to my account? Anything happen...

    Started by Pipi78, 28.07.25 23:24
    server zone crashed
    • Replies: 1
    • Views: 159
    Mino
    29.07.25 10:03 Go to last post

  3. PVP/Expedition bugs

    - expedition is very bug like i send the marshals there then i go back to my main island to craft some medipack and when i return again to the...

    Started by Shadowvzs87, 25.07.25 17:04
    • Replies: 1
    • Views: 171
    Qualan
    26.07.25 13:47 Go to last post

  4. [BUG] Cannot cancel the adventure invitation

    Hi, I cannot cancel the adventure invitation, i click to cancel, i have the prompt dialog for the confirmation and i click to the check mark (ok...

    Started by Shadowvzs87, 12.06.25 10:46
    • Replies: 2
    • Views: 1,077
    Qualan
    24.07.25 06:14 Go to last post

  5. Weekly Challenge

    Since maintenance, provision house does not have the weekly tab.

    Started by sparkies2013, 23.07.25 19:13
    • Replies: 2
    • Views: 196
    Qualan
    24.07.25 06:11 Go to last post

  6. WebGL

    Now I suddenly got this message when I try starting to play. "Your browser does not support WebGL." So does this mean I can't play anymore? Why...

    Started by Kettumus, 21.07.25 07:03
    • Replies: 4
    • Views: 740
    Durin_d
    23.07.25 11:09 Go to last post

  7. Login Problems are not Resolved

    A message is appearing that log in problems for all regions have been fixed but I still am not able to access the US servers on any browser. I had...

    Started by Larasxx, 14.06.25 17:57
    4 Pages •
    1 2 3 ... 4
    • Replies: 33
    • Views: 14,246
    LouiseM
    18.07.25 22:09 Go to last post

  8. Ares down once again????

    Ares dead again cannot get to landing page got a maintainance screen. I have tried everything issue is not on my end. How is this even fair. I am...

    Started by brockz1983, 04.07.25 19:41
    2 Pages •
    1 2
    • Replies: 10
    • Views: 2,057
    Larasxx
    08.07.25 22:51 Go to last post

  9. Starfall bugs

    I have a problem with Starfall quest. I actually have two main tasks and two subtasks. https://prnt.sc/fzuYn2MypvzH For this reason, I cannot solve...

    Started by Igracic01, 08.07.25 14:53
    • Replies: 0
    • Views: 1,281
    Igracic01
    08.07.25 14:53 Go to last post

  10. game doesnt run?

    https://www.thesettlersonline.net/en/home tried to lgo in but got the maintainance thing again while it was going fine since last time.

    Started by darkmobius, 30.06.25 16:57
    • Replies: 5
    • Views: 1,142
    Larasxx
    04.07.25 22:09 Go to last post

  11. Game vulnerability technical issues

    Hello, General disappeared due to a bug during my adventure. Please help me recover the data

    Started by Doubaoxiaoyu, 22.06.25 09:08
    • Replies: 1
    • Views: 2,685
    Qualan
    22.06.25 17:16 Go to last post

  12. [bug] Cannot go to my own adventure

    During the events we get the most of event resource and exp from adv but still we have that bug where the game became crazy and I get hammer issue...

    Started by Shadowvzs87, 22.06.25 06:38
    • Replies: 0
    • Views: 687
    Shadowvzs87
    22.06.25 06:38 Go to last post

  13. Ares down again for several players

    What is actually going on? Ares is down for some folks again. Please advise.

    Started by brockz1983, 19.06.25 02:48
    • Replies: 5
    • Views: 1,184
    Rynama
    21.06.25 16:12 Go to last post

  14. Gems rewards for leveling

    There were two levels I was supposed to get gems rewards but I am 99% sure they weren't added to my total. Hitting lvl 48 and hitting lvl 55. I...

    Started by Larasxx, 20.06.25 11:17
    • Replies: 0
    • Views: 1,097
    Larasxx
    20.06.25 11:17 Go to last post

  15. US server (ares) issue

    Unable to log in since Friday the 13th, 2025, steps taken to resolve as follows: Note have tried to use two different laptops 1) Clearer...

    Started by brockz1983, 17.06.25 02:33
    • Replies: 4
    • Views: 1,545
    LouiseM
    19.06.25 02:28 Go to last post

  16. still cant log in since friday (please also postphone the event)

    https://www.thesettlersonline.net/en/home still cant log in and people that are playing use unofficial launchers to play ( the unity luancher that...

    Started by darkmobius, 16.06.25 09:51
    2 Pages •
    1 2
    • Replies: 11
    • Views: 1,457
    darkmobius
    17.06.25 17:04 Go to last post

  17. missing generals

    Quartermaster not listed anywhere with all troops on way from lost city ?

    Started by Robse78, 16.06.25 20:02
    • Replies: 2
    • Views: 711
    Robse78
    16.06.25 20:32 Go to last post

  18. the version of my settlers homepge doesnt work

    https://www.thesettlersonline.net/en/home this link shows up a white loading screen and i cant join into my server via that.. normally it shows a...

    Started by darkmobius, 12.06.25 09:48
    2 Pages •
    1 2
    • Replies: 11
    • Views: 2,223
    darkmobius
    16.06.25 04:55 Go to last post

  19. Account hacked

    Hello, my Ubisoft account was hacked. I have technical problem with getting back my UBI acc and technical support is bad. TSO login is tied to a...

    Started by Prvi, 14.06.25 16:34
    • Replies: 1
    • Views: 1,314
    Qualan
    15.06.25 14:53 Go to last post

  20. forum since 'update'

    can you please fix the forum - since the update it has moved to the hard right and I can't even see everything. It is like you decreased the right...

    Started by Larasxx, 14.06.25 15:32
    • Replies: 0
    • Views: 1,963
    Larasxx
    14.06.25 15:32 Go to last post
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