Did not get Gems after Payment.

I bought Gems this morning.
Payment was Successful.

It's been 6 hours.. still have not received Gems.

Not impressed..

When am i supposed to be getting these Gems i payed for?

Am still waiting..

13 hours later...

still no Gems..



Hello Awkward,

Thank you for contacting us here at "The Settlers Online" support.

We have received your request and will respond to it as soon as possible. Our opening hours are 11am to 8pm Monday to Friday.

If you reply to this, please do not change the title of the e-mail. This could disrupt the processing of the ticket.

Your request:
-----------------------------------------------

This is my 2nd Support ticket.

its 13 hours later... and still no gems..

-----------------------------------------------
Kind regards,

"The Settlers Online" Support Team




Hello,

Thank you for taking the time to get in touch.

As I mentioned in your other support ticket I have contacted PlaySpan for you. I can see on your system that the gems have been ordered but I need to get information from PlaySpan on why they have not been delivered to your account.

Once I get this I will contact you again. If there are no major problems with the transaction then PlaySpan are likely to process the transaction when they get my mail.

Kind regards,
Michael

"The Settlers Online" Support Team

---------------------------------------------------

Contact Support: http://www.thesettlersonline.com/en/help-and-support




Awkward wrote:
This is my 2nd Support ticket.

its 13 hours later... and still no gems..

I have already checked my bank, payment was successful.
The Payment verification Email, payment was successful.

Looks like PlaySpan are extremely lazy.

Everyone i have talked with about buying gems, has had this problem.
Gems arrive hours late, always having to contact customer support.

The Support team are just people who jab the lazy staff people with sticks, someone needs to sharpen those sticks.

"Awkward" please use the "Edit" button to avoid posting multiple times and flooding the forum.
Thank you for understanding.

Best,

Killste Forum Moderator

Ps. Merged your post.

Ps. Yes support takes time, you only need to bee patience. Btw Complaining about support to forum will not faster your progres...

Atleast you edited the copy paste where you had "Nickname" instead of "Awkward"
But..
Was it really necessary to edit my post and put everything all into 1?

Now its just a wall of text..
Was it not easier to read before in separate posts?
Now you cannot see where one post starts and the other begins.

Yes. I usally keep my text ready in word pad, as i need often post same text over again and again.

Yes. Its called spamming. And you can edit your text if you want people to see it better.
Don't know what you try to say, support takes times, complaining about support in forum, will not fasten your progress.

sigh, whatever then.

You edited my post, you make it look good.
That main post is now you're problem, feel free to delete it i don't care anymore.

13 hours of waiting for Gems i payed for has left me bitter and couldn't care less.