What's the new ticket? What should I do?
Good morning. Everyone.
I. My account was blocked last week.
I don't know why.
The problem started when I requested to cancel the payment on October 28,
Eventually, the payment was not canceled.
I refused the payment through the credit card company, and it seems that the account was blocked after a month.
To explain, the content is huge.
It was a very simple problem, but they weren't willing to solve it, and it's the same now.
I have constantly tried to solve the problem, but their answer is the same.
The problem has already been solved. Get a new ticket...
.On October 28th, he misunderstood the amount and paid gems
.Recognizes the error after payment and immediately requests cancellation
.Xsolla replied to get a refund from UBsoft.
.It has nothing to do with Ubsoft. It is said that it is a refund in xsolla.
.I contacted Xsolla again, but this time asked to contact the settler site.
.But I was inquiring from the settlers site from the beginning.
...................Eventually not solved.
.I asked for help from the credit card company through e-mail data, and the credit card company stopped it now.
.After a month, my account was blocked.
.And I inquired to solve this problem, but the answer is as follows.
The same answers have been coming for over a week.
How can I solve this problem?
They don't try to solve this problem at all.
They are not humans, they are like robots.
What should I do?
#removed Support Team message ~BB_Trafffer
