Sandycove is not still up for me, I get the same frozen progress bar at loading page and it just sits there indefinitely until I decide to go away.
Quote:
Originally Posted by Iolanthe
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Sandycove is not still up for me, I get the same frozen progress bar at loading page and it just sits there indefinitely until I decide to go away.
Quote:
Originally Posted by Iolanthe
Hi guys , I cant load game ( on any computer) playing sandycove, is the server down. I have cleared cache,restarted,tried different computers, please help :)
I was kicked out with a "sever call fail" not been able to log back in since :( I just hope i don't lose my 100 gems, they were due today
No word on the timescale of a fix? Can anyone from BB comment on wether it will be done in next couple of hours?
Having the same problem on Northisle :(
Do they ever post updates when there are unexpected issues?
whe all have the same problem looks like it cant log in the server it keeps hanging on the sec page load page.
Cant log in Newfoundland too. what up?
It seems to be all worlds.
Looks like it is fixed!!
See bugs section, looks like nobody can get in. :(Quote:
Originally Posted by Narzgul17
Is BB going to explain what happened?
I've lost my login reward :( :( :(
Game went down last night and couldn't get back in for over an hour (so gave up)...
Couldn't get in today (and couldn't get on forums).... Can obviously get on forums now so will try the game...
Chronic lag in the game (and yes, I have emptied cache etc). THe problem is your game not my computer....
Since we've left beta, it seems to be issue after issue after issue...
What is going on at BB HQ? A once brilliant game is full of issues, bugs, stupid decisions, etc....
I fear for the future of the game...
Anyone from BB know why in under 24 hours the game and forums have crashed unexpectedly?
Any explanation would be useful?
Also you do realize BB when you bring more content in this might happen more frequently!
Ok last year we had Halloween event BUTDo you really Know if the server can take all this?
- we didn't have to kill golems
- it wasn't a server event
- and now your throwing premium time and collectibles etc into the mix
as im now going to be expecting the servers to crash again anytime soon as nobody has even said anything or apologized etc for the problems or even explained what is going on.
Let me guess gremlins been eating the wires?
you had a temporary power cut on all servers?
Any thing really BB would be helpful
I can't agree more to some kind of transparency. I invested lots of money, and others invested loads of time and aspiration. It would seem fair for BB to come clean to us and not exploit our loyalty to the brand.
Pehaps it's time for some of that award winning community relations? I think we can forgive a few technical problems. It's the continuous lack of explanation and apology that irks me.
This time (last hour) I think BB accidentally took all servers down when only testserver was to be given maintenance..
Earlier this night login servers stopped working - if you logged out, you couldn't log in again.
Hello, everyone!
We have had two outages of service today, and for that we want to apologize for the inconvenience this has caused all of you. We are currently looking into these outages and as soon as I have more information from the investigation, I will relay it here as soon as possible.
Of course, if you need help or have account questions, please contact our Support and they will assist you.
Best,
BB_Alpaca
Thanks Alpaca, posts in [blue] when things are literally crashing down around everyone's ears are much appreciated. :) Here's hoping it's not a technical Rat of Sumatran size.
Thank you Alpaca :)
Just sometimes it feels like trying to "get blood out a stone" if that's the phrase i'm thinking of regarding getting information about whats going on in BB HQ
I understand! I wish I had more information to give, but that will likely follow on Monday next week (30.9.2013). Please keep an eye on this thread.Quote:
Originally Posted by lulu10093
Best,
BB_Alpaca
Lulu, echoing my exact same fears. Too much being bolted on when older bugs are still in existence. I again ask for a cleanup of what we have currently, before anything else gets added, lets get the thing stable first.Quote:
Originally Posted by lulu10093
Also, the Test server is not serving its original purpose of catching bugs before they go live. It's now just a playground, and horrendous bugs are ignored and allowed to come to the live servers.
The only 'test' is the occasional 'load-balancing', and even that is not a real test of real world activity, hence we continue to be plagued with lag.
So I presume some sort of compensation will be put in place. Many people (like myself) lost hours of premium time and because the major outage started some 2 and half hours before the end that day's log in bonus and corrected itself hours after the log in reset, they were reset to day 1. This is not acceptable and needs to be addressed with more than platitudes of "we are looking into it"
im in northisle same still having issues logging in now when i have friends in there
+1 from me. Loss of premium time plus gold chain running without buffs for 4 hours makes for a lot of very unhappy players. Especially when you live in Australia and the server outage started at 9:30am, just when we are about to start the morning buff plus rebuild cycle.Quote:
Originally Posted by Tally-ho
Hopefully BB have a 4-hour Premium Coin buff that can be given out, plus a nice 4x buff to compensate for lost coin production. When people are paying gems for premium time and gold refills, it's not ok for them to go to waste.
+1 to all the above.
I had my fairy castle running unbuffed for a while as well :(
When is the game coming online???????? (newfoundland)
I am in and working fine at the moment on Newfoundland, what issues are you currently having?Quote:
Originally Posted by RickEngland
Connection failed with following message.
"We regret that the connection to the "The Settlers Online" server failed. Please try to reconnect. Should the problem persist, please visit the homepage and the forum for more information."
Thanks
Rick
Getting a lot of problems today... chat server dropping out and then back... game connection falling every few minutes... not good
I am having problems unloading generals at the clever little tailor had to log out and in again twice to get them unloaded.. Plus game keeps crashing :((
same here....
same here... took several attempts to log in this afternoon, game would not load. Was not much better this morning - took 1-4 attempts getting buffs to work, which is a massive pain when you have over 200 to put on:(
-software/browser etc is up to date. It's not my internet connection either as everything else works fine.
Today was lagging and chat crash many times. I know for sure that is the game and not my internet.. and well i am under premium.. so we should get something because of this issue
I have had serious problems on Sandycove this afternoon, hopeless to get anything done.
Made a browser refresh and now seems to be stucked in login queue. (Same about login to testserver.)
Nobody has been able to get into the test server since they did maintenance on it last night the whole site is down that will probably get fixed once BB is back at work on monday :(
Maybe somebody hacked to their servers ...
I am currently trying to log into Sandy but taking ages. Anybody else managed to get in there?