No guild for a month now

It's now almost been a month since i originally spoke to support about the fact we have not received a new guild quest

[Ticket#UK-2013010611000102] RE: No guild quest

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Hello EternalPink,

We have received your query and will answer this as soon as possible. Due to the rise in the number of tickets this may mean your query takes a little longer to answer than usual.

Our Support is available between the hours of 9:00 to 19:00 Monday to Friday. Please do not make any changes to the subject line when replying to us, as this can result in your ticket being lost in the system.

In cases where you are replying about a known issue, please reply to the email we send to you and do not simply send another request via the website. By replying to our answer you will avoid your ticket being put in the wrong category and will receive a quicker response.

Your Request:

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Hello

We completed our outstanding guild quest on Saturday in the early AM yet its
now Sunday AM after the daily quest has arrived and we've still not recieved
a new guild quest.

Usually if you've completed the outstanding one it shows up when the daily
quest does (work nights so i'm usually online when they are issued) but thats
not happened tonight and from speaking to other people in other guilds they
are having a similar problem

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Kind Regards

“The Settlers Online” Support Team

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Its now 03/02/2013 when are these going to work again and when are we going to receive the compensation we deserve for not being able to complete the one tangible reward of being in a guild? An entire month were we could have earned some guild coins every day is now gone so we've missed out on getting jolly geo's before they are removed and the amount of res we could have earnt from triple buffs is staggering

This is not our fault and we shouldnt suffer for your mistake.

P.S

In the other thread before it was locked on the 31st from BB_Dantesama

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Hey guys,

I completely understand how frustrating this is.

The team is very well aware of the issue and they are working on it.

When I do receive more information, I will let you know.

Best

BB_Dantesama

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Which is exactly the same as the message i received back from support on the 8th of January

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Hello EternalPink,

Thank you for taking the time to get in touch.

We had quite a few reports on the quest log issues, including missing guild quests, and unfortunately here on support all we can do is report the issue to the Devs.
They are investigating the issue and we hope to come with a solution as soon as possible.
Some of those issues have been fixed during the last maintenance, and we are hope that more will come soon.
In the meantime we apologize for the inconvenience and we thank you for your patience in this matter.
Kind regards,

"The Settlers Online" Support Team

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So please do not come along with another "we are looking at it and will get back to you" since you've already meant to have been doing that for a month, what progress has been made in the time we've patiently been waiting? how much longer is a fix going to take?

By now surely you have some idea of what the problem is and how much longer it will take since you've been looking at this for a month

They are looking at it and will get back to you

Hey EternalPink, as soon as there are any updates on the situation I'm sure it will be posted in here, the Devs are working on the issue so hopefully we will have a reply soon.

Sadly there is nothing we can do from the forum here

[ Thread Closed ]

Thanks,
peck_ed

Reopened post as there has been no update today, hopefully we can use this thread as a single point of feedback for this issue.

Apologies for closing earlier

[ Thread Opened ]

Thanks,
peck_ed

We have had a total of 3 Guild Quests since before christmas...complete joke

could it be possible that some guilds are completing quests before devs can come up with new ones?

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Originally Posted by plonka

could it be possible that some guilds are completing quests before devs can come up with new ones?

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I would doubt it since they would be on a repeating (maybe randomised as well) pattern since when they were working i would often see quests i'd completed before

I have shown my dissapointment about this matter in the medium of dance (this can be seen on you tube, cert 18, may contain scenes of immense sorrow)....... sort it out.....please....ta

And another person still waiting for some action. I do feel sorry for my guild mates who were saving up for a jolly geologist. It was actually the most useful item in the guild store (albeit somewhat expensive). Now that that will be replaced guild mates have had no chance to gets theirs. 5 weeks of guild coins @ 64 coins (8 personal, 56 guild) equals 2240 coins they are missing out on. Since quite a few of us already have a jolly we probably would have been able to get everyone in the guild a jolly before they disappeared. Shame really

Hello,

I know you guys have many questions and inquiries, these are fair and completely justified.
As soon as I know more, I will inform you.

Best

BB_Dantesama

my guild not getting guild quests either.

could i sugest lock all guild quests til this is sorted? doesnt seem fair that some guilds get them and some dont.

I really hate your idea IMarduk, but the more I think about it, the more I have to agree. Why should others profit from something not everyone has access to?

.. and how are BB going to get feedback on guild quests if they lock them for all? That won't fix anything.

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Originally Posted by IMarduk

my guild not getting guild quests either.

could i sugest lock all guild quests til this is sorted? doesnt seem fair that some guilds get them and some dont.

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It would make it fair to everybody but disabling new content rather than fixing new content (guild quests are only a few months old, its borderline now on whether they've been broken for longer than they were functional for us) seems a step backwards, we know from the give aways/events etc that BB have ways of getting items to players so i don't see why BB could not just set up a voucher we could claim on until they fix so players with broken guild quests arent handicapped.

Personally if i was in BB shoes i'd have set that up as soon as i realised that we were not going to fix this within a week...

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Originally Posted by Tierarzt

.. and how are BB going to get feedback on guild quests if they lock them for all? That won't fix anything.

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So?? Whats the point? It won't get fixed anyway. Lets llook at the guild light, which took AGES to get working and stopped working after they removed the xmast event and then again it took severall weeks before they repaired it. BB got a lowsy track record of fixing bugs. So, I think its better if everyone in a guild that meets the criteria has an guild quest or nobody has it. The current situation is unfair.

Well,not every guild have this problem,some just don't get those quest for some time while others are getting every day what it is totally unacceptable.
My guild had the quest every day till today,they are gone I'm afraid.
I do make a serious question here!What are BB thinking of to do about this,what compensation are you thinking about to give to those who didn't have quests for over 1 month???You aren't thinking of a general compensation for everyone...that would be even worse than what it is now because some guilds don't have quests for over a month while others don't have for just few days and my guild just don't have for a day,so we all can't get the same because some lost few coins while others lost huge amounts of coins resources that could be produced with those buffs but weren't because the Devs cause this mess,jollys that ppl can't buy,etc while others didn't lose a single coin...

Here may be good news from a response I've just had via email:

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Originally Posted by Support

Many thanks for the information provided, we will pass it on to the Devs on your behalf.
The information that we have is that the guild quest issues should be fixed after the major content update patch.
For more information please visit: http://forum.thesettlersonline.com/t...nd-Performance
In the meantime we apologize for the inconvenience and we thank you for your patience in this matter.

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The original post linked above mentions only that:

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A bug fix for guild quests that cannot be completed is in development, too.

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My ticket was for *vanished* Guild Quests so *fingers crossed*

I know it doesn't address the Guild Coins issue but it's a start.

Our guild has the same problem: No guild quests for over 1month :(
Please do something, is not fair that some people do them and make money and us , we lose resources or money in the process of buying guild coins

issues that seem to influence guidl quest popping are
inactive guildleader
relative big numbers of people leaving guild
too many inactives getting u below threshold for guildquest

dunno if any of these issues are at play here and/or if there are even more issues with quests not popping

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Originally Posted by Qualan

issues that seem to influence guidl quest popping are
inactive guildleader
relative big numbers of people leaving guild
too many inactives getting u below threshold for guildquest

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None of these seem to have been the issue for us. Granted we are a smaller guild, but we were completing just about every day, so enough active players. No one had left the guild plus our guild leader is active and yet getting close to 5 weeks of no quests now

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Originally Posted by Tierarzt

.. and how are BB going to get feedback on guild quests if they lock them for all? That won't fix anything.

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for feed back there is test server, thats what it there for, this issue is severely unbalancing tso market on guild coins, because ppl know alot others cant earn any, prices went up alot, why only some can earn there jolly geo's or building slot and others need buy? it should have been "paused" along time ago, i never expected this to go on for so long

Hopefully this will help guys, please check the changes coming in on the 21st

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Originally Posted by peck_ed

Hopefully this will help guys, please check the changes coming in on the 21st

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Unfortunately not, they still clearly don't see the problems.
:(

And, to add insult to injury, Blue Byte's position of "it's your fault, not ours" is just insulting to those people who have been reporting the problem for months.

Are there still guilds that suffer from this problem since the game update on 28 February 2013?

I started a poll here and while there are only 7 voters :(, 3 of them voted "None of the above", which would mean that they do not consider this "Not receiving new guild quest"-issue fixed.