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  1. Replies
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    The Unity Test Server does not have the same...

    The Unity Test Server does not have the same capacities as our live environment, there may be longer loading times or decreased performance. In the first hours of the launch, we saw a lot more...
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    We changed the link, if that helps, why not!...

    We changed the link, if that helps, why not! Thank you :)



    I understand your point of view. As far as I remember, we never set a public date for the Live Unity Version release, only a timeline...
  3. Replies
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    It might be possible to play on mobile devices,...

    It might be possible to play on mobile devices, but it's not supported by us.

    You can try to launch the Unity Test Version on your Mobile device.
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    Folks, if you have any concerns/issues about the...

    Folks, if you have any concerns/issues about the buff please contact our support team directly.

    The current buff behavior is intended, only the description was wrong/misleading.
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    The Unity Test Server is finally here! Please...

    The Unity Test Server is finally here!

    Please check all the details here.
  6. Replies
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    The Unity Test Server is available. You can read...

    The Unity Test Server is available. You can read more here.



    Please clear your browser cache, this should help.
  7. Replies
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    Yes, macOS users will be able to play again when...

    Yes, macOS users will be able to play again when our Unity Version is live.



    We know that this feature is highly requested, and we have made a statement here.



    As we said in our FAQ:
  8. Replies
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    [Feedback] [Sneak Peek] TSO Unity Version

    Please feel free to leave your thoughts and comments on the [Sneak Peek] TSO Unity Version.

    The original post can be found here.

    Happy commenting!
    BB_Traffferi
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    [Sneak Peek] TSO Unity Version

    https://ubistatic-a.akamaihd.net/0034/int/general/sneakpeek/EN_forum.png

    Dear Settlers,

    We know a lot of you have been eagerly awaiting news on the upcoming TSO Unity Version, so we'd like to...
  10. Replies
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    If you contacted the support team but didn't get...

    If you contacted the support team but didn't get a reply, please send me a private message with the support ticket number (you should get it from Auto-Reply).
  11. Replies
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    Hey all, Some updates if you haven't seen them...

    Hey all,

    Some updates if you haven't seen them on the forum yet:

    1. Easter Quest line stuck


    2. Love Statue Buff
  12. Replies
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    Hey Teardrop46! You can't re-open the closed...

    Hey Teardrop46!

    You can't re-open the closed ticket. Please simply create a new one.
  13. Replies
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    Hey everyone! If you experience this issue,...

    Hey everyone!

    If you experience this issue, please contact our support team directly, they will be able to help you.

    You can do this by submitting the form directly from our website or by...
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    Hello everyone, I have an update to share. ...

    Hello everyone, I have an update to share.

    After investigation, we found that it was indeed just a localization error, especially as no "new buff" was announced. With the upcoming version update,...
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    Hey Inearele! Please contact our support team,...

    Hey Inearele! Please contact our support team, they will be able to investigate. You can do this directly from our website.
  16. We are investigating the problem with logging out...

    We are investigating the problem with logging out on our website.
  17. Replies
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    The wrong behaviour of "True Soul Mates" was...

    The wrong behaviour of "True Soul Mates" was reported to our dev team.
  18. Hey TheFlush! Please check your forum inbox, I...

    Hey TheFlush!

    Please check your forum inbox, I sent you a PM.
  19. Replies
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    Thank you for this report, passed it to our...

    Thank you for this report, passed it to our development team.

    #edit

    This is just a visual error. In fact, it works for the achievements of 2021.
  20. I just double-check and there should be no issue...

    I just double-check and there should be no issue downloading the file - furthermore, if you download our latest client from the website, you shouldn't need to download this additional file.
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