First off, this is gonna be a civilized but not a very sugar-coated post. So I am to understand no caps are allowed in general chat within the game? Well if I may quote Charles Darwin "What is this s**t?". No caps? I can't recall any other game with that rule, and for a very good reason. Let's say my village is destroyed and I ask in general if anyone would have pity and send me some resources so I can begin anew, it makes very much sense that I'd start "OH NO" or end with a "PLEASE". My point is, there are times when there is a reason to shout and a GOOD one. Let's say in the future a guildy of mine becomes a father and announces the news in general chat (why not?) and I want to congratulate him, it makes a lot of difference if I say "gratz!" or "GRATZ!" because yes, caps means shouting, and if that is such a big deal to the admins then they should understand the difference. That rule is STUPID, NO OTHER GAME USES IT, WHY SHOULD YOU? It makes sense to me that someone is punished if he writes everything in caps and won't stop even after warnings, but no caps at all? Sigh.
Dislcaimer: All written herein represents my opinions and mine alone, no one has to agree.