Unable to log in? Please help us understand why!

[BB_Azariel]

Dear Settlers,

Many of you have been having trouble accessing the game and we have been looking for a fix on this issue.

Could you please communicate to us the following information :

• Browser (including full version string)
• Flash version installed (full version string)
• OS used

Thank you very much for your help!

Best,
BB_Azariel

[Akaash]

Browser IE8. Version. 8.0.6001.18702.
Flash. Latest version 11.3.300.257.
Windows XPHE.

See Ticket#UK-2010262411000213.

Updated info. Flash player version 11.3.300.257.

[Sir_Jazz]

IE9, AOL 9.1 and Firefox LATEST EDITION.
Upgraded my flash player to latest edition also but did not do anything.
Cleared all cookies and temp internet files before doing anything but did nothing to help.
Have been trying to login since saturday morning but will not allow me tto click the 'play now button'. When i click on it, nothing happens. The same happens with the support ticket option for 'contact us'.

[LODIQUE]

I experience presisely the same symtoms.... IE8 Windows 7 cleared everything and updated an yet the button does not work, neither the support button....

[hommer]

I hadn't been able to get any further than the log in page for days, then i changed my browser to google chrome and i can now play the game. lost the adventure i was nearly finishing though

[DamianG]

Have you lot tryed to change the adress??
like this:
http://www.thesettlersonline.com/en/homepage
chaged to
http://www.thesettlersonline.com/en/play

i had the same problem untill i changed it by hand. it runs perfect ever since

[Heavy-Ad]

Ie 9.0.8112.16421

[Heavy-Ad]

Flash 11.3.300.257
Windows 7 HP

[hiswitzend]

Browser IE8 version 8.0.7601.17514 64Bit & 32 Bit
Flash version installed 11.3.300.262 (acrobat flashplayer 11 plugin)
Acrobat flash player ActiveX 11.3.300.257
OS Windows 7 Home edition 64bit

[shegorath]

IE8
Flash 11.2.202
Windows XP