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Thread: I cannot login and make upplay account

  1. #1
    Pathfinder
    Join Date
    Mar 2012
    Posts
    4
    World
    Northisle

    I cannot login and make upplay account

    I cannot login and make upplay account. Theres no way i cant check and accept terms... Please help

  2. #2
    Original Serf
    Join Date
    Feb 2012
    Posts
    17
    World
    Newfoundland
    join the growing club mate. i have been locked out for nearly 2 weeks now, another player been locked out for 3 weeks. support cant fix the problem YET. i suggest you contact support and tell them. but dont hold ye breath bud.

  3. #3
    Erudite Pioneer
    Join Date
    Mar 2012
    Posts
    50
    World
    Northisle
    Hi Guys,

    Sorry to hear you are having issues with this, would you be so kind as to add more details such as which browser you are using, the version of flash that is installed and which operating system.

    Also would you try a different browser and see if that has any effect on this issue...

    Also if you are already playing through Facebook, then I would suggest you contact support directly with your avatar name then as soon as a fix is available they will have you on record to contact you.
    Last edited by Sniped; 03.10.12 at 10:03. Reason: updated with information supplied from support

  4. #4
    Pathfinder
    Join Date
    Mar 2012
    Posts
    4
    World
    Northisle
    I tried mozilla, opera and explorer...
    Support says theres no way to connect thru facebook again, because im on half way with uplay.
    Flash, java, etc is newest... On one comp is windows 7 on the other, on job, is linux... All work with facebook.
    Problem is to fill my name and password and check terms...
    They reccomend me to start again from lvl 1 but Im now 41 lol
    Last edited by Bata; 03.10.12 at 16:16.

  5. #5
    Architect of the Empire Sinister-King's Avatar
    Join Date
    Feb 2012
    Location
    Dark Castle
    Posts
    746
    World
    Newfoundland
    Hello Bata,

    I have been informed by support that Uplay was down earlier today for maintenance, this may still be an issue.

    Complete the signing up process and try again, it may take several attempts before you are successful.

    Best of luck,
    Sinister-King
    Last edited by Sinister-King; 03.10.12 at 16:52.

  6. #6
    Pathfinder
    Join Date
    Mar 2012
    Posts
    4
    World
    Northisle
    On http://www.thesettlersonline.com/en/...-your-account# I cannot do anything, i fill the form but it looks like shadow and does aprove to check last thnig terms and policies...
    Still doesnt work.

    Quote Originally Posted by Sinister-King View Post
    Hello Bata,

    I have been informed by support that Uplay was down earlier today for maintenance, this may still be an issue.

    Complete the signing up process and try again, it may take several attempts before you are successful.

    Best of luck,
    Sinister-King

  7. #7
    Architect of the Empire Sinister-King's Avatar
    Join Date
    Feb 2012
    Location
    Dark Castle
    Posts
    746
    World
    Newfoundland
    Quote Originally Posted by Bata View Post
    On http://www.thesettlersonline.com/en/...-your-account# I cannot do anything, i fill the form but it looks like shadow and does aprove to check last thnig terms and policies...
    Still doesnt work.
    Bata, please follow the link and register from the official Uplay website.

    Select 'Signup now' on the front page, Uplay.com.

    If that fails, just be patient and a BB will get back to you with an update on the issue.

    Sinister-King.

    Last edited by Sinister-King; 03.10.12 at 20:33.

  8. #8
    Pathfinder
    Join Date
    Mar 2012
    Posts
    4
    World
    Northisle
    Registered. Nothing happened.
    http://prntscr.com/gr21m
    always shadow. In right corner on that page im on log on.
    In forum im log on...
    Yes im patient, better than pacient
    Ok ill wait but it seems to me that .....
    Thank you for your time, ill wait for the clue.

  9. #9
    Pathfinder
    Join Date
    Oct 2012
    Posts
    1
    World
    Northisle
    There is no way to switch from facebook log on to ubi log... Sorry to say that but somehow no one knows how to help me... Because im somewhere in between from one convert to another. Patience doesnt work or help...

  10. #10
    Aunt Irma’s Favourite Writer BB_Dantesama's Avatar
    Join Date
    Jul 2012
    Posts
    283
    World
    Sandycove
    Hi there,

    I am very well aware how annoying this issue is.

    It is a complicated issue and the team has been working towards a fix.

    I have not been updated on the situation yet, I will let you know as soon as I do.

    BB_Dantesama
    I am no longer the Community Manager for this version of TSO. Please send any question to BB_Ravel.

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