login

[heinwe]

i can not login good please fix it and i have it not only with uk server but i have it in all servers please fix it

[trev10]

Yes yet again the game won't allow logins due to an error. Just like yesterday, lost 4 hours yesterday. I am in the middle of VLT with 2 friends. We have to share 2 computers so have to log in and out a lot. We can't do it with these errors and 2 of us are in premium time.

I am really annoyed.

This game was better when it was in Beta.


Please do not use inappropriate language on the forums

[QawpawII]

Sorry, an error occurred. Please refresh the page and try again.
had to make thhis account to get to support

[elenitro]

Looks like I have succumbed to the login problem, first time since I joined just over a year ago.
I've done all the 'clear cache' etc but it still exists, borrowed my daughtes laptop (she logs in fine) and still fails, even tried tsotesting and same problem.

How do you raise a support ticket from the website without being able to login?

[Vaargson]

I just kept trying and trying. Eventually I logged in after 30 mins. I am really getting fed up with this game......

Now for the joy of hang time and non-response when I change maps........

[Muttleythefrog]

I'm having the same problem. I've been sat here trying to log in for past hour and eventually succeeded. I get the same message and yet the problem seems to resolve without any active steps at my end. So I cannot at all explain the issue and suggest it is a BB issue. My partner can log into her account when I cannot and when I'm unable to she tries on my Pc and succeeds... Thus confirming it is not a browser or PC issue at my end. Same happened about 2 days ago.

[MOD_Daz]

For all login issues, please contact support

You can use the contact form on this page'

[Muttleythefrog]

Sent a message to support while I can login to do so! Another silly idea that to contact support you need to be logged in... Especially if need support to get you logged in.

[Iolanthe]

If you can't even get far enough in the login process to reach the "Help/Support" button on the browser homepage you might try mailing them direct, here's the general contact address: contact.support@thesettlersonline.com

[LittleJake]

what is a ticket and how do you use it?