glitched buildings

[siwardz]

2nd time its happened now and it seems to be linked to me upgrading various buildings to lvl 5...atm i have 11 farms 1 mill and 1 baker all showing as "asleep" this happened by itself and they are producing no output...again this only happens when im upgrading various buildings around them to lvl 5...iv tryed manualy setting them to "sleep" and restarting them,yet it switches back to "asleep"almost instantly!

[BB_Azariel]

Hi Siwardz,

Please send a ticket to support about this as they are the ones who can help you.

Good luck,
BB_Azariel

[siwardz]

Aye did do,waiting on a responce still..

[Nukar]

standard mail after sending a support ticket:

Thank you for contacting us here at "The Settlers Online" support.

We have received your request and will respond to it as soon as possible. Our opening hours are 11am to 8pm Monday to Friday.

This means that when you send it in yesterday. they have had a full hour to reply from you...
With standard responcetime being a couple of (work)days till 1 week... suggest you be patient

[siwardz]

[Monkey_Boi]

standard mail after sending a support ticket:


This means that when you send it in yesterday. they have had a full hour to reply from you...
With standard responcetime being a couple of (work)days till 1 week... suggest you be patient

I've only contacted support a couple of times, and in my personal experience I'm quite impressed with how fast they got back to me, especially compared to other gaming companies where I've had in game issues. Granted my issue wasn't the same as this

[Nukar]

I agree the overal responce time is within the boundries of wht i regard as acceptable. Just had to make a point that 1 hour is a bit overenthousiastic