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Thread: [Feedback] Ubisoft Guide - Step by Step

  1. #31
    Original Serf
    Join Date
    Dec 2020
    Posts
    10
    World
    Sandycove
    Quote Originally Posted by Matilda_6 View Post
    Having followed these instructions on 14th February
    "To do it, please follow these additional instructions:
    *Log in on Facebook
    *Go to “Account” – “Privacy Settings” – “Apps and websites” –“Edit your settings”
    *Delete the app “The Settlers Online”.

    Afterwards, you will receive an e-mail including additional information (please note - this may take a while).

    I'm still waiting for said email, please advise on how long I need to wait.
    I have the same problem

  2. #32
    Battle Hardened Contributor
    Join Date
    Apr 2019
    Posts
    369
    World
    Northisle
    Quote Originally Posted by sandra555 View Post
    I have the same problem
    you can request a new password under LEGACY forgot password way . have you tried that?

  3. #33
    Forum Explorer
    Join Date
    Nov 2011
    Posts
    319
    World
    Newfoundland
    i just followed the instructions to merge from my profile. I didn't get the option to merge settlers with Ubisoft. I already have a Ubisoft account so could this already have been done? I don't remember getting any rewards if I did.

  4. #34
    Original Serf
    Join Date
    Dec 2020
    Posts
    10
    World
    Sandycove
    I sent private Message to BB about my problem but no answer

  5. #35
    Erudite Pioneer
    Join Date
    Aug 2013
    Posts
    80
    World
    Sandycove
    when i will create a new ubi account i have to use the same email as the one i already use for my faceb/legacy log in? or it should be a different one?

  6. #36
    Battle Hardened Contributor
    Join Date
    Apr 2019
    Posts
    369
    World
    Northisle
    Quote Originally Posted by ApostolisM View Post
    when i will create a new ubi account i have to use the same email as the one i already use for my faceb/legacy log in? or it should be a different one?
    try it and see what the system will tell you

  7. #37
    Town Councillor
    Join Date
    Aug 2014
    Posts
    618
    World
    Sandycove
    Quote Originally Posted by ApostolisM View Post
    when i will create a new ubi account i have to use the same email as the one i already use for my faceb/legacy log in? or it should be a different one?
    You can use any email, as long as it is not connected with UBI account already, which leads into many times described troubles.

  8. #38
    Erudite Pioneer
    Join Date
    Aug 2013
    Posts
    80
    World
    Sandycove
    ty

  9. #39
    Skilled Student
    Join Date
    Dec 2018
    Posts
    42
    World
    Newfoundland
    I deleted the game from Facebook and waited for the email ... 7 hrs later and no email.

    What is supposed to happen now ???

    I went to log into the game as normal and FB login button is there, no instructions to say what to do if we dont receive this email.

    Do I log out of FB on the website were we load the game and see what options come up. I dont want to end up with level 1 island

  10. #40
    Pathfinder
    Join Date
    Jan 2013
    Posts
    4
    World
    Sandycove
    I had a little trouble with migration. I do not receive any mail in my vipmail.hu mailbox. If I try to enter the uplay, it will indicate an incorrect password, but the password reminder will not come from there ... When I registered, there was no problem with this e-mail adress yet...
    If I want to re-register with my name that has been used for several years, it says it’s already booked. Nana, to be busy, I signed up with him, but ubisoft could really get there in the XXI. century to also send a password reminder based on username to the email address registered for the name.
    After several years of play, I don't want to start from scratch ...

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