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Thread: [Sandycove] connection issues

  1. #121
    Skilled Student
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    Mar 2020
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    Ireland
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    Sandycove
    As guild leader a lot of members sent me their pumpkins so I could send them to lower level players, many of whom were looking forward to getting their first Ghosts and some decent explorers. I managed to start sending some out on friday before I lost connection and couldn't get back in again.
    That accumulation of pumpkins is lost. Around 70-80k!!
    How the hell can you compensate for that? Most of our lower level players will be disappointed... why would they stick around?
    The Turtle Moves!

  2. #122
    Forum Explorer
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    Dec 2012
    Location
    Norfolk, England
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    348
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    Northisle
    BB not the most fluent in instant communication unless it concern's a German server who has a rep who's vocal in the forums.

    Often than not no amount of compo can make up for 3 days of lost production, worse in an event as that resource is not used & then lost.

    Had a few prob's during event like the homepage not loading up for a couple hrs but nothing like this.

  3. #123
    Glorious Graduate
    Join Date
    Mar 2018
    Posts
    147
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    Sandycove
    Think not only lower lvl should disapear, still no BB around to say a shajt, so we should behave as them and show the middle finger, maybe should have left with most 2021.
    Last edited by BB_Kumakun; 18.11.24 at 17:57. Reason: rules

  4. #124
    Community Manager
    Nifty BB_Kumakun's Avatar
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    Oct 2018
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    55
    World
    Newfoundland
    We restarted Sandycove and the issue should be fixed again. Please be aware that you might need to relog again and it never hurts to clean your browser cache, to avoid an overlap with our fix/restart.

    Quote Originally Posted by MutantKid View Post
    Sorry to hear you guys & gals in Sandy having serious problems. Is it every player that can't log in or just some?
    It were just some, that sadly were on the affected connection way. We are working on a permanent solution for that issue, as it should not happen in the first place.

  5. #125
    Community Manager
    Nifty BB_Kumakun's Avatar
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    Oct 2018
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    55
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    Newfoundland
    moved posts from several threads to this thread, as it were all sandycove reports

  6. #126
    Skilled Student
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    Mar 2020
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    Ireland
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    46
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    Sandycove
    Quote Originally Posted by BB_Kumakun View Post
    It were just some, that sadly were on the affected connection way. We are working on a permanent solution for that issue, as it should not happen in the first place.
    Thank you for finally addressing the issue. Maybe someone should be working over the weekends during events so players aren't abandoned at crucial times?
    The Turtle Moves!

  7. #127
    Original Serf
    Join Date
    Jul 2020
    Posts
    15
    World
    Sandycove
    Quote Originally Posted by BB_Kumakun View Post
    We restarted Sandycove and the issue should be fixed again. Please be aware that you might need to relog again and it never hurts to clean your browser cache, to avoid an overlap with our fix/restart.



    It were just some, that sadly were on the affected connection way. We are working on a permanent solution for that issue, as it should not happen in the first place.
    The problems started Friday, you answer Monday. Nice Event ended pumpkins lost

  8. #128
    Pathfinder
    Join Date
    Nov 2023
    Posts
    3
    World
    Sandycove
    Really bad! How is BB going to compensate for lost pumpkins, failed Star Fall quest, lost Daily login bonus etc?

  9. #129
    Original Serf
    Join Date
    Apr 2024
    Posts
    14
    World
    Sandycove
    I'm glad to relog again but the feeling of loss/pain remained in my heart...it's being like return home and see someone has pooped at your door.

  10. #130
    Pathfinder
    Join Date
    Sep 2020
    Posts
    1
    World
    Sandycove
    As you all know, this didn't just suddenly happen. What surprises me is that you did not think for a moment to check whether any issues arise during the weekend and certainly during the end of Haloween, where everyone wants to spend their pumpkins.And if someone's frustrations turn out a little wrong, you feel bad. What we missed today was a BB on world chat, not a word, no email, nothing, just leave all those settlers in the dark. Sorry, but that brings bad blood. Be kind and come up with a nice gesture for the affected players and make no difference to the German servers. Here too there are players who play in both worlds. I hope this is nicely worded. Kind regards, Peter alias SirQ

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