i sent a report,2 days gone by without my top 5 generals,2 gens stuck on my island for more than 2 days,so 24 hours is well gone and still the same,all i want to know if cipsoft will have my broken island fixed for the halloween event,there will be no halloween event for me with a broken island.i
Last edited by Expanderep; 27.10.25 at 14:09.
In that case:
If the problem still persists 24 hours after it first occurred, please contact our customer support at [email protected] and provide details about your case. This is the most efficient way to report such issues.
Mirade - CipSoft Community Management
i sent a report on early hours sunday morning,only got an automated email back,its been more than 48 hours i have had 2 generals stuck on my island,and and more that 36 hours my 5 generals have been missing,
I have the same issue - missing 13 generals from a WC since Thursday (Oct 23, 20:00 PDT) I contacted [email protected] Friday morning - just got a response back.
"Please note that a script runs overnight to fix this type of error. Have your generals appeared in the meantime?"
They are still on their extended world cruise vacation - guess the overnight script is not working on the migrated UK server for Newfoundland - all the missing generals seem to be from that world.
I did respond back and let support know that they are still missing, fingers crossed they return in time for the event, these are my top generals, some purchased with gems and non-replaceable.... sigh!
Last edited by LouiseM; 27.10.25 at 17:20.
maybe they should put up something in the log screen about it,just so people know they risk losing generals doing Adv,s on our world
Hello!
I've been trying to connect to the game since the last update but I keep getting the "server zone crash" popup.
I've already sent an email to [email protected] but I've received no reply.
I'm well aware that you guys must be swamped right now but... I would really like to access my island before the Halloween event starts :')
Thank you & stay strong Cipsoft! You're tackling with a huge task right now XD
Username: Cepafaux
Server: Terres d'Ambre (France)
Last edited by Cepafaux; 29.10.25 at 03:48. Reason: Rectified date
My generals did end up returning minus the troops I sent. I tried a Witch of the Swamp adventure tonight and none of my generals made it to the adventure. I went home and they were all on the star menu. So at this point I will not run any adventures during the Halloween event.Originally Posted by LexaBelle
I ended up cancelling my Raid of the Nords venture because I could not finish it. Even arrow buffs would not destroy the enemy camps. I had sent a champion Nusala general, an Older Gemini general, and my only Smuggler general. They are all now missing from my inventory.
CipSoft, please tell me you will fix this.
I've had it reported to me that some players regained use of chat server after northisle migration, after many years fo not having it, have now lost it again as of yesterday. Is this a known bug (re-bug)?
Can you provide a few more details? Just some players who cannot see the chat? Have they tried re-logging?
Mirade - CipSoft Community Management
why is there such a delay in chat - takes about a second or two for the message to show up. Yesterday I was having problems buffing my tributes too - the area you need to buff was offset. The same is happening today on my mines. You have to apply the buff to the edge of them or it won't work.
Last edited by Larasxx; 28.10.25 at 13:47.
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