Login Issues (looping)

[WippleWorm]

I can get round this using the following process

Click on "HELP/SUPPORT" then click on "Contact Form" then click on the "login here" link

This always gets me to the "Play Now" button

This also indicates it is not a browser issue, but an issue with the main login screen

[EternalPink]

I managed to log in today on IE without problems so I think its now been fixed.

And today I'm unable to login with IE again

Getting our hopes up that you'd fixed this.

08/09/2013 - Able to login using IE via the top bar but unable to login using the side bar that turns into play.

[Faststriker]

Still having issues with login on normal way, still using the "my profile" workaround.

[Hairy]

Same for me too. [Win Vista & IE9]

[NixMan]

Still same issue here on NorthIsle - on one PC . Log in from main page - white screen - throws me out. Forum - wouldn't let me in either . HELP page - that worked ! Odd !

[kurgkurg]

i have same problem, i write support and get answer, that its OK now. but still its very rare, when i get in whit first password enter. worst case i tried 33 times and then voila-im in. i change password several times, no helping. i maybe write support again one day, but let see, hows my lomganimity

[BB_Alpaca]

Hi all,

We are working on this issue currently and apologize for the inconvenience you're experiencing while trying to log into TSO. I will let you know when I have more information.

Best,
BB_Alpaca

[Ninth]

I can get round this using the following process

Click on "HELP/SUPPORT" then click on "Contact Form" then click on the "login here" link

This always gets me to the "Play Now" button

This also indicates it is not a browser issue, but an issue with the main login screen

Thank you WippleWorm for your workaround, I can login your way no problems

[Elles0705]

This also indicates it is not a browser issue, but an issue with the main login screen

I agree with WippleWorm. For a long time whenever I logged OUT of the game and closed my browser, a new browser window would open prompting me to log in again. I could close this extra window multiple times, and it would always pop back open - like it was looping. I got around that by clicking a different URL after logging out, and finally the new Settlers window would go away.

I think when they fixed THAT problem, they caused this other looping login issue. I also do not believe it's a browser issue, but something they changed within the log in script.

Please fix this problem soon! As of today, I'm still not able to log in 'normally'!

[NixMan]

Why not rename HELP/SUPPORT as EMERGENCY LOG IN - still the only way I can log on on this PC !!!