CipSoft Migration Live Game Worlds: Technical Issues

[damien762]

is chat going to be fixed anytime ?

[Graciethecat]

is chat going to be fixed anytime ?

Tomorrow from the newsfeed

03.11.2025Downtime for Maintenance
Dear Settlers,

Due to technical maintenance on already migrated servers, these game worlds will be unavailable for about an hour on Tuesday, November 4.

We are releasing a number of adjustments to further address the issues from last week and improve your gameplay experience.

This includes measures to stabilise login, game sessions, and chat, as well as to reduce the increased number of zone crashes. In addition, the login via Ubisoft Connect should then stay active for a longer time, unless browser cookies are deleted regularly or deliberately.

We have also identified the cause of missing generals and will implement a fix. Generals that already went missing should have found their way back home by now. If you are still missing generals, please contact our customer support via email: [email protected].

Maintenance:

Day: Tuesday, November 4
Game Worlds: Already migrated game worlds (UK, DE, FR, NL, IT, RO, GR)
Start: ~ 09:00 CET
End: ~ 10:00 CET
Adventures & Premium: Times will be extended
The following issues will also be addressed:

The size of the Mountain Clan Colossus was increased to 4x4 by mistake with its last adjustment. The size will be reduced to 3x3 again so it should no longer block productions nearby.
Some players were not able to purchase the Leathery Box at the merchant due to limits not being adjusted properly. This will be fixed so that they should able to buy the bundle.
Your CipSoft Team

[Mendosino]

Hello,

When will the error on the Czech server be fixed? More than 70% of players have been unable to connect since Sunday at 7:35 p.m.!
The fields are dead, premium time has expired, HUGE LOSS of pumpkins, as even friends cannot connect to the islands and throw bonuses.
Not to mention that we cannot send scouts out to search. More than 7K pumpkins lost, and the loss is growing every hour.
No communication, no one from support has responded, no one knows when it will be fixed! This is terrible work!

[Lobodlak]

Yeah this is very frustrating, i try to switch internet provider, different computers and interenet explorers and nothing help. According of some people that still can play and has us in friends they can not visit our isle - is look like we lost our accounts even we can still log on main site.